Quick answer
Appointment reminder automation sends a confirmation when someone books, then a text and email reminder 24 hours and 2 hours before, with one-tap reschedule. Setup takes a few days and runs on your existing calendar.
TorontoBarbers, physio clinics and dental offices in North York, Scarborough, Etobicoke, East York, Downtown and the Beaches lose the same 10 to 15% of slots to no-shows. We build reminder sequences for businesses across Toronto from our Toronto base. We work with you by video and on site where it helps.
What does appointment reminder automation actually do?
It sends a confirmation the moment someone books, then a text and email reminder 24 hours before and again 2 hours before. Every message includes a one-tap reschedule link. Setup takes a few days and runs on your existing calendar.
Waitlist fill means a cancelled slot is offered to the next person on the list automatically.
Runs on Google Calendar, Square, Jane or Fresha, whichever you already use.
What is included in the booking and reminder setup?
The setup covers online booking, confirmations, reminders, reschedule links and waitlist fill.
- Online booking synced to your calendar, with buffers, staff and locations.
- Confirmation and reminders by SMS and email, in English or French.
- Reschedule and cancel links, so slots free up instead of going empty.
- Waitlist fill: when a slot opens, the next person on the list is offered it automatically.
- Deposit or card-on-file for high-value appointments, if you want it.
Pair it with lead follow-up automation so a new inquiry becomes a booked appointment without anyone touching it.
Which calendars and tools does it connect to?
It runs on Google Calendar, Square, Jane and Fresha. For messaging it uses the phone number and inbox you already have, usually through HighLevel, Mailchimp or a simple CRM.
Text messaging is billed by the provider, typically $20 to $40 a month, separate from the plan fee.
Who uses this in Toronto and Montréal?
Barbershops, estheticians, flooring estimators and any trade business whose day is a calendar. Lion's Den Barber Shop and Hiro Studio For Men run bookings this way.
The same setup works for clinics in Mississauga, estheticians in Laval and contractors covering the whole GTA. See how it fits a trades business at automation for contractors.
How much does appointment reminder automation cost?
The automation plan is $297 a month plus tax. Pair it with a website for $445 a month, saving $149 a month versus the two plans separately.
| Plan | Monthly cost | What is included |
|---|---|---|
| Automation only | $297 plus tax | Booking, reminders, waitlist fill |
| Website only | $297 plus tax | Up to 8 pages, hosting, SSL, edits, maintenance |
| Website and automation | $445 plus tax | Everything above, together |
All plans run on a 12-month term, then month to month, cancel with 30 days' notice, remaining months due on early cancel. Prices are in CAD plus tax (HST in Ontario, GST and QST in Quebec).
See full plan details at pricing.
How does the reminder sequence reduce missed appointments?
The customer is notified twice and can reschedule with one tap, so the slot can be offered to someone else instead of sitting empty.
For more on how automation fits a service business, read invoice automation.
Questions we get asked
Do reminders go by text or email?
Both. The system sends a text and an email at 24 hours before and again at 2 hours before the appointment. Text gets read; email carries the details.
Can customers reschedule without calling?
Yes. Every reminder includes a reschedule link that respects your availability, so the slot can be filled by someone else.
Does it work for multiple staff or locations?
Yes. Each staff member and location has its own calendar and rules, and customers pick the one they want.
How long does setup take?
Automation is typically live within about a week.
What if I already use a booking tool?
In most cases the existing tool stays in place and the reminders and automations are built around it, unless it's holding you back.
Next step
Talk to us about your business
A 20-minute call. We'll tell you what we'd build, how long it takes and what it costs. Toronto, the GTA and Montréal.